Veterans Health Administration

The Veterans Health Administration is the largest integrated healthcare system in the United States, providing comprehensive care to more than 9 million veterans.

  • Strategy

    Campaign, Brand, Visual, Content

  • Design

    Brand Identity, Graphic Design, Web Design, Motion Design, Illustration

  • Client

    Veterans Health Administration

Epilogue

More Than A Makeover

Facing national healthcare shortages and fierce competition, VHA turned challenges into opportunities. Our “Silver Lining” strategy leverages insights from non-VA providers to enhance trust through better scheduling, access, and relationships. Recognizing our mature demographic, we crafted compelling narratives that resonate with seasoned professionals, showcasing VHA as a place where experience meets innovation.

Our multi-sensory approach—from emotional color palettes to authentic videos—forges deep connections. By embracing challenges, fostering trust, and telling authentic stories, we’re not just filling roles but building a community united by purpose, ensuring every veteran receives the best care possible.

Challenge #1

Unraveling the Veteran
Healthcare Tapestry

Veterans highly value trusted provider relationships, with 72.7% preferring familiar non-VA providers. VA facilities (used by 61.8%) excel in clinical care but lag in scheduling and access. Non-VA care (29.0%) is favored for convenience and perceived higher quality (57.1%).

Both sectors show strength in patient-involved decision-making (VA: 82.3-85.4%, non-VA: 84.4-87.7%).

Our Mission

  • Learn from non-VA strengths to enhance VA operations
  • Build stronger provider-patient relationships
  • Tackle hidden barriers to VA care

The data reveals a complex tapestry of veteran healthcare choices. While the VA shines clinically, operational hurdles and trust issues drive veterans elsewhere. The solution? Learn from non-VA strengths to enhance scheduling, access, and provider relationships. Additionally, tackle hidden barriers through better information dissemination and urgent care improvements.

Solution: Launch targeted awareness campaigns and improve urgent care services.

Hidden Barriers to VA Care

00%

lack eligibility
information

00%

have past negative
experiences

00%

wrongly believe
they're ineligible

00%

can't get timely
urgent care
Challenge #2

Recruiting in the Gray. Sparking Innovative Ideas

VHA faces a perfect storm: national shortages in high-demand specialties, plus fierce competition from the private sector. Our solution? Bold innovation in recruitment, focusing on:

  • Community Care (improving non-VA partnerships)
  • Mental Health & Suicide Prevention
  • Women’s Health Services
  • PTSD & Homeless Programs

This targeted approach will help us attract top talent to critical areas, ensuring quality care for our veterans.

0 %

Veteran age 46+

0 %

workforce 40+

Strategy: Leverage this data to craft compelling narratives that resonate with seasoned healthcare professionals, showcasing the VHA’s commitment to innovative care and meaningful careers.

VHA Facilities

``I've faced long wait times at the VA, but once I got in, the care was excellent. The healthcare professionals there are dedicated and knowledgeable.``

Patricia Williams

U.S. Marine Corps Veteran

Experience

``The VA has been a lifeline for me. The doctors and staff truly care about our well-being, and I've always felt supported through my treatments.``

John Smith

U.S. Army Veteran

Access

``Accessing care through the VHA has been a mixed experience. While I've encountered some challenges, I've also met incredible healthcare providers who have made a significant difference in my recovery.``

Mary Johnson

U.S. Navy Veteran

APPROACH

Crafting VHA's
Silver Lining Strategy

In response to critical staffing challenges, I lead VHA’s innovative recruitment campaign. My team crafts diverse, emotionally resonant content—from ads to social media—that positions VHA as an employer of choice for essential medical, IT, and support staff.

Insights & Strategy

Embrace diversity, experiment fearlessly

–  Research & Data
–  Branding & Positioning
–  Business Consulting
–  SEO / SEM

Content

Emotional narratives, striking visuals

–  Copywriting
–  Social Media
–  Interactive Media
–  Motion Design
–  Illustration
–  Photography & Video

Experience Design

Multi-sensory journeys

–  User Research & Testing
–  UX Design
–  Visual Design
–  Information Architecture
–  Editorial Design

Advertising & Scale

Data-driven amplification

–  Paid Media
–  Web Development
–  Enterprise CMS
–  Emerging Tech

By orchestrating these elements, we transform challenges into our “Silver Lining”—attracting top talent who see opportunity in VHA’s complexities.

Color Palette

Every revolution needs its colors. Ours? They’re not just hues; they’re the emotional DNA of VHA’s renaissance.

Primary Color

Assault

RAL 1015
NCS 2730-Y64R

Primary Color

Turquoise Sea

RAL 3012
NCS 2945-Y74F

Primary Color

Sun Glow

RAL 3012
NCS 2945-Y74F

Secondary Color

Silent Storm

RAL 6035
NCS 2730-Y64R

Secondary Color

Blue Iris

RAL 3055
NCS 2945-Y74F

Photography

Our lens doesn’t just capture images; it immortalizes journeys. Each frame is a testament to the grit, grace, and growth within VHA’s walls.

Symbols of Our Silver Lining

Logos

In a world of corporate hieroglyphs, our logos are living emblems. They don’t just represent; they resonate. Each mark is a micro-manifesto, distilling our mission into strokes that speak volumes.

Branding

National Center
for PTSD

NCPTSD (National Center for PTSD) office at the VA (Department of Veterans Affairs). The NCPTSD is a real organization within the VA that conducts research and provides education on post-traumatic stress disorder (PTSD), particularly focusing on issues relevant to Veterans.

Homeless
BRANDING

Homeless
Program Office

Homeless Programs Office (HPO) at VA is dedicated to addressing homelessness among Veterans. The primary goal of this office is to ensure that Veterans have access to the necessary resources and support to either prevent or end their homelessness.

01 // Showcase

Selected
projects

We are passionate to create deeply connected brands, services, and campaigns to enable stable and successful relationships between businesses and customers.

FILM & VIDEO

Moving Pictures, Informing Hearts

Static? Please. Our videos are dynamic dispatches from the frontlines of transformation. These aren’t just videos; they’re visual voyages. Through our lens, viewers don’t just watch VHA’s evolution—they experience it, frame by emotional frame.

Office of Patient Advocacy - Leo
OPA Patient Advocate - JJ
VHA CM Practioner Training - Internal Ad
NCPTSD - Strength at Home Promo
UX/UI Design

Where pixels
meet purpose,
shaping tomorrow's care.

UI/UX Design

Stylish visual support
on any devices.

Let your design a team of creatives who are excited about unique ideas and help digital and fin-tech companies. But structure were from the funny the century rather.

02. All_Stories
Statistics

Project by the
numbers.

Growing brands through bold & strategic creative, help companies advance by setting. Decided go to gloomy excuse partiality let of the such of perhaps at road, succeeded asked embarrassed our what and the are and few system.

Enrollee use of the internet <45
0%
Enrollee use of the internet 45 – 65
0%
Website & Mobile App Design
0%
0

designers and
developers

0

awards for digital
innovation

Awards and Honors

The awards won
by our project.

2x Platinum
5x Gold

3x Platinum
6x Gold
4x Honorable Mention

1x Gold

The team

Meet our
professional team.

Management

— Shakir Babb
Creative Director

— Kaveh R.
Video Director

Web Development

— Chris C.
Web developer

Design

— Jane P.
Creative design

— Ben P.
Creative design

— Nick B.
Creative designer

— Desmond J.
Creative designer

Motion & Video

— Sean M.
Producer

— Iggy T.
Photographer

— Rob H.
Motion designer

— Britt R.
Motion designer

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